WHAT I DID

LoCarbon

Led design on a tool for a logistics and shipping company to track, manage and analyse their operational carbon footprint. By tracking emission generating assets, it supports their ESG reporting and sustainability strategies.

17+

stakeholders interviewed

5

emission factors added

40+

man hours / month reduced
THE TEAM

Carbonbase x
Wah Kwong

This project was a carbon footprint analysis and management tool for Wah Kwong, a shipping company. Carbonbase is a carbon-offsetting provider building sustainability solutions.

HOW MIGHT WE

Desk research

Then ensued weeks of research and meetings with stakeholders. Some of the insights I gathered, along with How Might We tackle them

HMW streamline multiple emission data points?

HMW automate manual data updates?

PROBLEM The data about emissions generated by company-owned assets is received from multiple points, both online and offline.
PROBLEM Difficult to update and manage multiple emission data points manually in-house, time consuming and error-prone.

Project goals

business goals

  • Set ESG targets better
  • Improved ESG reporting for Board of Directors and Investors
  • Include trends, analyses and new emission targets to drive ESG strategy
  • Not have to pay for maintenance and upkeep of internal tool for emissions

product goals

  • Connect multiple emission data points
  • Put multiple stakeholders in secure control of ESG process
  • Collate emissions data from multiple company-owned assets in one tool
  • Comprehensive data visualisation for strategy & executive team
user personas

Personas

I carried out user surveys, interviews and feedback sessions with ESG consultants, prospective clients and the product team frequently, to flesh out 3 primary user personas.

"I spend half my day wrestling with our gazillion spreadsheets and the other half helping others wrestle with them "
- Office Manager
''I'm expected to set decarbonisation targets, improve strategies and also add 'exciting new sustainability solutions' EVERY year"

- ESG Strategy Head
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Information architecture

MAPPING

User stories

From the findings it was clear that the product would span several modules. I then put together epics, user stories with the team. The epics focused on for the initial product were emission data analysis, stakeholder reporting, and sustainability target setting.

BRANDING & PHOTOGRAPHY

Moodboard

put together a moodboard of my UI research used online whiteboarding to exchange inputs virtually.

branding

Design system

Since time was limited, I defined a simple style guide to ensure consistency across wireframes. The idea behind the verdant green brand colour was to evoke fresh, new technology aligned with strong sustainability expertise.

Low-fidelity wireframes

Visual design

Sign In Screen

E
The emission calculator was condensed into 3 spheres, offering a total of 3 input methods. response questionnaire format adds emission generating assets to the user's account. Making this initial setup simple was key to reducing friction in adoption of new technology.

Sign In Screen

Organisation Setup
This simple organisational overview for a charterer. Updates for the operational team along with exportable insights aid in planning. Some of the charts in this case project have been modified to preserve data confidentiality.

Sign In Screen

Data Dashboard
Emission data visualisation needed to be available at varying levels of time period granularity. These updates help set sustainability targets, shape strategy and provide concrete numbers for reports.  This task was previously being carried out with regional averages manually, which was time consuming, inaccurate and error-prone.

Sign In Screen

A
‍‍
Every asset (here: ship) has a few specific data points about the emissions they generate. It was useful for the organisation to take a closer glance at the highest emitters.

Sign In Screen

Account
Account management was simplified to capture the minimum data needed to ensure secure access.

RESULTS

The difference we made

Prior to this, the target clients had been using regional averages for supplies, waste and manually inputting employee travel data. This tool especially sees potential in the shipping and building industry, where emission reporting is a significant part of regulations.

user experience

  • A seamlessly intuitive, user journey reduced the need for documentation and repeated user training sessions.
  • Employee-hours spent on updating and managing multiple spreadsheets were saved and employee frustration was drastically reduced.
  • Fleshing out distinct user funnels that led to the primary action for each stage of the production process ensured smoother task completion.

business results

  • A panoramic as well as a granular view of sensor data collected drove improved corporate strategies to innovate in sustainability efforts.
  • Decreased task times, eg: average data input time, average emission insight generation time led to increased employee satisfaction .
  • Setting decarbonisation targets and tracking goal progress was easier
CONCLUSION

Final thoughts

This was Carbonbase's B2B SAAS tool to help enterprises with their low-carbon targets. By making tracking operational emissions simple, this tool has great potential for impact. Due to unavoidable time constraints prior to the MVP launch, this product is currently being iterated upon.